Thank you for choosing Keenfoolwear for your outdoor footwear needs. Our durable hiking shoes blend everyday comfort with trail-ready performance.
We accept Visa, Mastercard, American Express, Discover, and PayPal payments. All transactions are processed securely through encrypted channels. Your payment must clear before we begin processing your order. In rare cases where payment authorization fails, we reserve the right to hold shipment until verification is complete. For international orders, currency conversion fees may apply per your bank's policies.
After placing your order, you'll receive an email confirmation within 2 hours containing your order summary. Please review all details carefully, including product selections, sizes, and shipping address. Due to the specialized nature of our hiking footwear, production lead times may extend to 5-7 business days before shipment. During peak seasons or promotional periods, processing may require additional time. We'll notify you immediately if any unexpected delays occur.
While we maintain accurate real-time inventory, we occasionally encounter discrepancies due to high demand. If your selected style/size becomes unavailable, we'll contact you within 24 hours with replacement options or a full refund. We reserve the right to cancel orders that appear fraudulent, contain pricing errors, or exceed reasonable personal purchase quantities (typically more than 5 pairs per style).
All prices reflect USD and include standard manufacturing costs for our premium hiking footwear. Your final checkout total will display applicable sales tax (based on delivery address), plus calculated shipping fees. International customers may incur additional customs duties or import taxes, which are the purchaser's responsibility. Price adjustments are not offered for previous purchases except during our 24-hour price-match guarantee period.
Orders typically ship within 5-7 business days after payment confirmation. We use USPS Priority Mail (3-5 business days) or FedEx Ground (2-7 business days) for domestic shipments. International deliveries require 10-25 business days depending on destination. You'll receive tracking information when your hiking shoes depart our facility. Signature confirmation may be required for high-value orders. Please inspect packages immediately upon delivery and report any shipping damage within 48 hours.
We offer a 21-day return window from delivery date for unworn merchandise in original packaging. Return authorization must be requested via email to [email protected] before sending items back. Customers are responsible for return shipping costs unless the error was ours. Refunds process within 14 business days after we receive and inspect returned items. Exchanges for different sizes/styles are subject to availability and may require additional payment if pricing differs. Final sale items and customized products cannot be returned.
For order inquiries or support, email [email protected]. We respond within 48 hours on business days. Please include your order number in all correspondence. While we don't offer phone support, our email team can arrange callback service for urgent matters regarding your hiking footwear purchase.
