Our inventory is updated daily to reflect current stock levels, but due to the specialized nature of our hiking footwear, certain sizes and styles may have limited availability. If an ordered item becomes unavailable during processing, we'll notify you within 3 business days with options: (1) priority access to the next restock with a 10% discount, (2) a full refund, or (3) expert recommendations for alternative models matching your terrain requirements. This approach ensures you receive footwear tailored to your hiking needs.
All prices are listed in USD and reflect the premium materials and construction of our hiking footwear. We occasionally adjust prices to account for material cost fluctuations in performance-grade components like Vibram soles or waterproof membranes. Should we discover pricing errors (e.g., a $180 boot listed as $80), we reserve the right to cancel orders and will issue immediate refunds while explaining the technical specifications that justify the correct pricing.
Orders are processed within 5–7 business days (8–12 days during new collection launches) as we conduct quality checks on each pair of hiking shoes. You'll receive a shipping confirmation with tracking number and care instructions for your specific footwear. For custom orders (e.g., wide-width requests or special traction requirements), we'll provide a detailed production timeline during checkout to accommodate the additional craftsmanship involved.
We partner with logistics providers experienced in handling performance footwear to ensure proper packaging that protects technical features like ankle support systems and moisture-wicking liners. Standard shipping takes 7–15 business days domestically, with international shipments requiring 10–25 business days due to customs inspections of outdoor gear. All international packages include detailed product documentation to facilitate clearance of specialized hiking equipment.
We offer a 21-day return window from delivery date to properly test footwear on varied terrain. Items must be returned in unworn condition with original packaging and all performance tags attached (e.g., waterproof certification cards). Due to the technical nature of our products, exchanges may take 10–15 business days to process as we verify the replacement pair meets the same rigorous standards. Refunds are issued within 14 business days of receiving returns at our facility.
Our footwear specialists provide lifetime advice on maintaining your hiking shoes' performance features. Contact [email protected] for guidance on: (1) Breaking in stiff soles for multi-day treks, (2) Reapplying waterproof treatments to membranes, or (3) Identifying wear patterns that suggest replacement needs. This ongoing support ensures your footwear remains trail-ready through hundreds of miles.
keenfoolwear.com shall not be liable for: (1) Trail conditions affecting product performance beyond manufacturer specifications, (2) Improper care leading to premature wear of technical components, (3) Shipping delays caused by customs inspections of outdoor equipment, or (4) Modifications made to footwear after purchase that void performance guarantees. This policy allows us to focus on engineering footwear that meets rigorous outdoor standards.
