At keenfoolwear.com ("we", "our", "us"), we prioritize your privacy while providing durable hiking footwear that blends everyday comfort with outdoor performance. This Privacy Policy details how we collect, use, protect, and disclose your personal information when you interact with our website or purchase our products.
By accessing keenfoolwear.com or making purchases, you consent to the practices outlined below. If you disagree with any terms, please discontinue use of our services.
To deliver our rugged-yet-comfortable footwear and optimize your experience, we gather:
Order Details: Full name, email, billing/shipping addresses (including APO/FPO for military customers), phone number, and encrypted payment data. For international shipments, we collect passport/tax IDs when required by customs.
Footwear Preferences: Size selections, product reviews, and wishlist items to recommend suitable hiking shoes based on terrain type (rocky trails vs. urban walks).
Technical Data: IP address, device type (mobile/desktop), browser fingerprints, and heatmap interactions showing how you navigate our product pages.
Cookie Data: Session cookies for cart persistence, authentication tokens for account logins, and third-party pixels (Google Analytics, Facebook) measuring ad performance across devices.
Your data enables us to:
Process orders with extended 5-7 business day handling times for quality inspections on all hiking footwear before shipment.
Provide terrain-specific recommendations (e.g., suggesting waterproof models for rainy climates or breathable mesh for desert hikes).
Coordinate returns/exchanges within our 21-day window (from delivery date) for unworn shoes, with prepaid labels for manufacturing defects.
Detect fraudulent patterns like bulk orders using disposable emails or mismatched billing/shipping locations.
Send re-engagement emails showcasing new colorways of best-selling models to customers who browsed specific product categories.
We disclose information to:
Logistics Partners: FedEx/UPS receive address labels with package weight/dimensions (indicating single vs. multiple shoe orders) for delivery.
Payment Processors: Stripe/PayPal obtain transaction amounts and partial card details (first/last 4 digits) for fraud screening.
Material Suppliers: When customers report sole separation issues, we share batch numbers with rubber compound manufacturers for quality investigations.
Legal Authorities: Customs declarations for international orders include purchaser name and itemized product descriptions per import regulations.
Our site uses:
Essential Cookies: Maintain login sessions during 60-minute browsing periods and preserve cart contents for 72 hours of inactivity.
Performance Cookies: Track scroll depth on product pages to identify where customers compare technical specs like Vibram® sole types.
Advertising Cookies: Retarget visitors who viewed men's wide-width hiking boots with dynamic ads showing available sizes.
Manage preferences via browser settings, though disabling cookies may prevent adding items to your cart.
We employ:
TLS 1.3 encryption for all data transmissions, including customer-submitted trail photos in product reviews.
PCI-DSS compliant tokenization for payment data, with annual audits by third-party security firms.
Two-factor authentication for employee access to customer databases containing order histories.
While we implement these protections, no system is impenetrable—promptly report suspicious account activity to [email protected].
Depending on residency, you may:
Request exported order histories showing purchased models, sizes, and warranty claim dates.
Opt out of promotional emails while retaining transactional messages about shipment delays due to weather.
Delete account profiles, though we retain order records for tax/compliance purposes with anonymized identifiers.
Submit requests to [email protected], verifying identity via order number or registered email.
Material changes (e.g., new data processors for EU customers) will be announced 30 days prior via site banners and email summaries highlighting key modifications. Minor adjustments like typo corrections take immediate effect.
